How to Request a Review of a Disabled Ad Account

A review asks Meta to look again at a restriction you think is wrong. Meta recommends it when a policy violation caused the restriction, and it sits in the same place Meta shows your account’s status. Because Meta caps how many times you can ask and treats the result as final, it pays to read the restriction notice and fix anything you can before you submit.

Who can request a review?

Only an admin on the restricted account. The review can cover a business portfolio, an ad account, a Page or a user account that Meta has restricted from advertising.

How do you request a review of a disabled account?

1. Open Meta Business Support Home and select Account status overview in the left menu.
2. Select the restricted account.
3. Select Request review in the What you can do section.
4. Complete the steps shown on screen.

Business Support Home also lets you pick a 14, 30 or 90-day window and switch between outstanding and resolved issues, so you can see whether a problem is still open.

What might Meta ask you to do first?

Depending on the restriction, the What you can do section may show other steps before or instead of a review:

• Confirm your identity. Meta may ask for the email on the account, your mobile number for a text, a photo of an ID such as a passport or driver’s license, or the payment method on the account. Some accounts are reinstated as soon as this is done.
• Start verification. Used when Meta notices unusual behaviour and wants to confirm it’s really you.
• Secure your account. This can mean turning on two-factor authentication, clicking a link sent to the email in your business portfolio and asking someone with full control to approve your access.

Meta says that once you start confirmation, you may need to finish it within a set time.

What happens after the review?

Outcome	What Meta says happens
Restrictions should apply	They stay in place and the account is blocked
Restrictions shouldn’t apply	Meta removes them and reinstates the account
Ads that were running before	They don’t restart; you turn them on in Ads Manager
Any completed review	The decision is final

Meta says a review is “typically” completed in 48 hours, though it can take longer.

What if the account was disabled for a failed payment?

For a payment-related disable, Meta’s fix is different. Meta disables an ad account when its payment method fails, and you restore it by paying the amount due in Billing & payments or adding funds. Once paid, Meta resumes active and scheduled ads.

FAQ

How many times can I request a review?

Meta’s help article says only that there is a limited number of times you can request an advertising restriction review, and that once a review is completed the decision is final. That article doesn’t give the number.

Will asking for a review hurt my standing?

No. Meta states that requesting another review of its decision will not hurt your standing with the company in any way. The risk lies elsewhere: requests are limited, so submit when you have read the restriction notice and completed any steps Meta asks for.

What if my account stays disabled?

Meta says an ad account disabled for a policy violation that remains ineligible for reinstatement for 6 months can’t be reinstated after that, and unused prepaid services may be forfeited where the law allows. Meta also reserves the right to disable an account permanently before then.