How Do I Check If Meta Ads Manager Is Down?

Check the Meta status page. Meta describes it as a centralized place to monitor status updates for Meta products, and says it covers business products such as ads creation, delivery and reporting. A status sits next to each product. If you hit a problem the page does not list, Meta says you can find business support in the Meta Business Help Center.

What does the Meta status page cover?

Meta says the page gives the current status of Meta business products, including ads creation, delivery, reporting and more. It covers a variety of supported products across business tools, the developer platform and transparency tools. The current status is displayed next to each product.

If you click the arrow next to a status, Meta says you get detailed status information at the feature level, for more insight into an issue.

What you can do: find the product that matches what is failing, such as ads creation, delivery or reporting, and open its feature-level detail.

What do the status labels mean?

Meta defines these labels on the page:

• No known issues: there are no active alerts. The product is working as expected, with no known disruptions.
• Low, medium or high disruptions: an issue affecting the product has been identified and Meta’s teams are actively working to resolve it. Meta says the disruption is classified as low, medium or high, based on the estimated impact.
• Resolved: there are no active alerts. The product is working as expected after a recent disruption has been fully resolved.

Notice that “no known issues” and “resolved” both mean no active alert. The definitions describe Meta’s side: the issue is identified and its teams are working on it.

What you can do: read the label for the product you use before you change anything in your own account.

How do you see past issues?

Meta says the page also holds historical status information for each business product. Click view history at the bottom of the page to see a list of resolved issues for that product in the past 90 days. The arrow next to a resolved status reveals details of the issue and the status updates that went with it.

What you can do: if your trouble began on a particular day, compare that day with the product’s resolved issues from the past 90 days.

Can you get status updates without opening the page?

Meta says you can click RSS feed at the bottom of the page to receive status updates. To subscribe, you need an RSS reader app or a browser plugin.

What you can do: add the feed to a reader you already use, so a disruption reaches you without you having to open the page.

What if the status page shows no issue?

Meta’s page says that if you encounter an issue not listed on the status page, you can find business support in the Meta Business Help Center. Two other pages Meta documents are worth a look from your side:

• Browser support. Meta’s page on supported web browsers for Ads Manager lists Chrome 49 and above, Firefox 52 and above, Edge 16 and above and Safari 11 and above, and says mobile devices are not supported.
• Leave feedback. If it looks like a bug rather than an outage, Meta documents a Leave feedback route inside Ads Manager on desktop. See how to report an Ads Manager bug.

What it does not do: Meta describes the page as covering the status of Meta products. Whether your own ads and assets meet Meta’s rules is a different question. Meta describes Business Support Home as a centralized place to monitor and improve compliance with its advertising standards, commerce policies and other policies and terms. See what Business Support Home is.

FAQ

How far back does the status history go?

Meta says view history, at the bottom of the page, lists resolved issues for a product from the past 90 days. Meta’s page gives 90 days as the window for that list. The arrow next to a resolved status opens the details of the issue and its status updates.

Does the status page cover reporting problems?

Meta lists reporting among the business products whose status the page shows, along with ads creation and delivery. Check the status of the product that matches your problem and open its feature-level detail. If numbers are late rather than missing, see what reporting delay is.

Where do I go if my issue is not on the status page?

Meta says you can find business support in the Meta Business Help Center. For a suspected Ads Manager bug on desktop, Meta also documents a Leave feedback option in the help menu, where you add the steps you took and, ideally, a screenshot or video.