How Do I Report an Ads Manager Bug?

Meta’s page on leaving feedback about Ads Manager gives this route for reporting a bug: Leave feedback, on desktop. Open the help menu from the bottom left corner of Ads Manager, choose Leave feedback, add the steps that led to the problem and attach a screenshot or video. Meta says it does not reply to every submission, but it may contact you for more details.

How do you report a bug in Ads Manager?

Meta’s page gives these steps for suggestions and for bugs:

1. In the bottom left corner of Ads Manager, open the help menu.
2. Select Leave feedback from the bottom of the help menu.
3. Choose topics from the dropdown menus.
4. Add details in the text box. If you are reporting a bug, Meta says to include the steps you took to encounter the issue.
5. Select Add a screenshot or video, which Meta marks as recommended, to attach files.
6. Select Send feedback.

What you can do: write the steps in order, as someone else could repeat them, and attach a recording of the screen if you can.

Where does this route apply?

Meta says this process is only for feedback about Meta Ads Manager on desktop. The same page refers readers elsewhere for other problems: separate guides on reporting a problem with Facebook, and on reporting abuse or spam.

What you can do: use a computer for this route. For a problem with Facebook itself, or for abuse or spam, follow the guides Meta links from the page.

Will Meta reply to a bug report?

Meta’s page says feedback on its tools helps it make its products better. It also says it does not reply to every submission, though it may contact you for more details as it investigates. The page adds that if you need help solving a specific problem, you should search the Meta Business Help Center.

So Leave feedback is a way to tell Meta about a bug. For solving a specific problem, Meta’s page points you to the Help Center.

What you can do: if your ads are affected right now, check the status page first, as covered in how to check if Ads Manager is down, and search the Help Center for your symptom.

What about Meta Verified support cases?

If your business has an active Meta Verified subscription, Meta says you also get enhanced support from human agents through chat and email. See what Meta Verified for business is for the plans. In Meta’s troubleshooting tips for that support, one line says that if you experience a technical problem, you should report a bug for further assistance.

For a support case, Meta says:

• Give as much detail as possible, and attach screenshots or videos that show the issue, especially for a technical issue.
• You receive a case ID number to quote in follow-ups. You can check the case in Meta Business Support Home or on your Meta Verified support screen.
• A case shows a status such as Received, In progress or Completed. You can reply to it while it is still open.
• If you do not respond to the support agent within 7 days, the case is closed automatically. Closed cases can’t be re-opened, so you need to submit a new case.

Meta lists the issues this support covers as common account issues, including subscription management, payments and refunds for the subscription, verification status, account access or security, and Page or profile editing and review. Meta says “including”, so the list is not stated as complete.

What you can do: if you have Meta Verified and your issue fits what Meta lists, open a case with the steps and a screenshot, and reply within 7 days. Without it, Leave feedback is the route on Meta’s Ads Manager feedback page.

FAQ

Will Meta reply to my bug report?

Meta says it does not reply to every submission, but it may contact you for more details as it investigates. It also says to search the Meta Business Help Center if you need help solving a specific problem, so treat Leave feedback as a report, not a support request.

Can I report an Ads Manager bug from my phone?

Meta’s Leave feedback page says the process is only for feedback about Meta Ads Manager on desktop. Use a computer for that route. Meta’s Meta Verified support page separately says chat support is available on the Instagram and Facebook mobile apps, and on a computer in Meta Business Suite.

What happens if I do not answer a Meta Verified support agent?

Meta says that if you do not respond to the support agent within 7 days, your case is closed automatically. Closed cases can’t be re-opened. If you still need help, Meta says you need to submit a new case.